No Hassle Returns
You will be 100% satisfied with your purchase from us!
In the unlikely event that you are not satisfied with the product(s) you purchase from iMensGifts.com, you can have the confidence that you can return or exchange the item within 15 days of purchase for a full refund less a 10% restocking fee and any shipping charges that were incurred.
All returned items to iMensGifts.com must be in unused and undamaged condition. Product in damaged, used or scratched condition will not be applicable for refund. Item must also be packaged in the original manufacturer's box. All of the products parts, accessories, registration cards, etc must be returned for full credit.
If there is some technical problem with an item that has been used, then please return it to the manufacturer for repair/replacement. We do not hold responsibility of used items.
**IMPORTANT NOTE** The actual shipping cost you must pay to return an item to us may not match our flat promotional shipping rates or free shipping promotion. For example, we may ship an item to you for free, but the actual shipping cost is what will be deducted from your credit will be $10.50. Similarly if you order more than 2 items and want to return one of them the actual shipping cost to ship the item will be deducted.
Refused/Returned Shipment:
If you refuse your order shipment or shipment is returned to us for non delivery, we will
issue a refund less total shipping cost charged by the carrier. The refund cannot be issued until item is returned to us. If you refuse shipment, it is customer's responsibility to make sure items are returned to us.
Returns without RMA#:
No merchandise will be accepted or eligible for credit without an RMA#.
Any returns without an RMA# are subject to refusal. Your refund or
exchange will be processed within 1 week after your merchandise is
received and inspected.
Order Cancellation: Due
to our commitment to process orders quickly, once the checkout process
is complete or phone order is placed, we immediately submitted your
order to our order processing team. We cannot cancel any orders once
the order is received. and shiped If you would like to return your
item, please
refer to our return policy. However, if an item is on back order or out
of stock then we can cancel the order. Order cancellation may be
subject to an order cancellation fees 10% of the invoice total.
What should I do if there is a problem with the Product that I ordered?
We ship every thing new, but if somehow there is a problem with the product, we will happily replace it with a brand new one. But if you want to return the product and not replace it, then the 20% restocking fee and any shipping charges that were incurred will be deducted from your credit.
How to Return a Product
In the unlikely event you are required to return a product to iMensGifts.com follow these instructions:
1. Contact us to receive a RMA (Return Merchandise Authorization) number. An RMA is required to process a return. Returns without authorization are subject to refusal .
2. Carefully repackage the product in the manufacturer's original packaging, making sure to include all parts and paperwork. Missing paperwork or parts will result in extra charge. You may be required to place the manufacturer's box in a sturdier, shipping quality box.
3. Return the product via UPS or other insured shipping provider. It is recommended that you insure the package and obtain a tracking number as RgroomsmenGifts.com is not responsible for loss or damage to merchandise that is being returned. Please insure the package for your purchase price.
4. Place a shipping label on the box and return the product to the address given below. Please remember to include your RMA number on the shipping label. Do not write directly on the manufacturer's box- please use a shipping label so that the box may be reused. A box replacement charge will apply if the box is written upon.
5) Ship the Package to the following Address
iMensGifts.com
1436 E Borchard Ave
Santa Ana, CA 92705
If you have any questions about returning a product, please contact us.